Privacy Policy

Effective date: 18-Dec-2025
Website: thecrmcarpenters.com

This Privacy Policy explains how V2 Software Pty Ltd trading as The CRM Carpenters (“we”, “us”, “our”) collects, uses, discloses, and stores personal information when you use our website and contact us.

We are committed to handling personal information in line with the Australian Privacy Principles under the Privacy Act 1988 (Cth) where applicable.

1) What information we collect

Information you provide to us

When you submit our website contact form, we collect the details you provide, which includes:

  • Name
  • Email address
  • Company name
  • Message / project details

Information collected automatically

When you visit our website, we (and our service providers) may automatically collect limited technical information such as:

  • IP address (or an anonymised/partial version depending on configuration)
  • Device and browser type
  • Pages viewed and time spent
  • Referring website and basic site usage data

This information is generally collected via server logs, cookies, and similar technologies.

2) Why we collect and use your information

We use your personal information to:

  • Respond to enquiries and communicate with you about your request
  • Understand your needs and provide quotes, proposals, or project information
  • Maintain the security and performance of our website
  • Improve our website and services
  • Meet legal, regulatory, or reporting obligations where required

We do not sell your personal information.

3) How we collect your information

We collect personal information when you:

  • Submit a contact form on our website
  • Email or contact us directly
  • Interact with our website (via cookies, analytics, and logs)

4) Disclosure of personal information (who we share it with)

We may share personal information only as needed to operate our business and website, including with:

  • Website and hosting providers (to host and maintain the site)
  • Email and communication providers (to receive and respond to enquiries)
  • Security, performance, and analytics tools (if enabled on the website)
  • Professional advisers (e.g., legal/accounting) where necessary
  • Authorities where required by law

These providers may store or process data in Australia or overseas depending on their infrastructure. We take reasonable steps to use reputable providers and to protect your information.

5) Cookies and analytics

Our website may use cookies and similar technologies to:

  • Enable core website functionality
  • Improve performance and user experience
  • Understand website traffic and usage trends

You can control cookies through your browser settings. Disabling cookies may affect parts of the site.

6) How we store and secure your information

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. Measures may include access controls, security plugins, and secure hosting practices.

No method of transmission or storage is 100% secure, but we work to maintain appropriate safeguards.

7) How long we keep your information

We keep personal information only for as long as needed to:

  • Respond to your enquiry and manage our relationship with you
  • Meet legal, tax, or regulatory requirements
  • Maintain appropriate business records

When information is no longer required, we take reasonable steps to delete or de-identify it.

8) Accessing and correcting your information

You may request access to the personal information we hold about you and ask us to correct it if it is inaccurate, out of date, incomplete, irrelevant, or misleading.

To make a request, contact us using the details below.

9) Marketing communications

If we send you marketing communications (e.g., updates or offers), we will do so in line with applicable laws. You can opt out at any time by following the unsubscribe instructions (if provided) or contacting us directly.

10) Third-party links

Our website may include links to third-party websites. We are not responsible for the privacy practices of those sites. Please review their policies before providing personal information.

11) Children’s privacy

Our services and website are not directed to children under 16. We do not knowingly collect personal information from children.

12) Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be published on this page with the updated effective date.

13) Contact us

If you have questions, concerns, or requests regarding privacy, contact:

The CRM Carpenters (V2 Software Pty Ltd)
VIC 3149, Australia
Privacy concerns: [email protected]
General enquiries: [email protected]

ABN: 22 655 543 427
ACN/ASIC: 655 543 427